It is very important to Dr. Koen and her team that you feel comfortable during your initial visit to our office. Once you make your initial appointment, you will be given information that will allow you to fill out a health history and patient information form online. You can complete this at your leisure and give the office the information needed to determine your insurance coverage for orthodontics ahead of your appointment. Once you arrive you will be given a brief tour of our office and receive complimentary diagnostic records by our Records Specialist. A scan of your teeth rather than plaster models will be made if desired or needed. You will then be escorted to a special exam room to meet the Treatment Coordinator who will walk you through the examination and customized treatment planning session with Dr. Koen. Following the meeting with Dr. Koen, the TC will answer any more questions you might have about the treatment, appointments, and financial arrangements. It is important to us that we customize the financial plans as well as the treatment plan.